Introduction
We are committed to respecting your privacy and protecting your personal information in accordance with South Africa’s Protection of Personal Information Act (POPIA).

What Information We Collect
We may collect personal information such as your name, email address, and any other information you provide to us voluntarily while using our website.

How We Use Your Information
Your personal information is used solely for the purpose of providing you with our services, improving your experience, and communicating with you. We do not share your information with third parties without your consent, except as required by law.

Your Rights
You have the right to:

• Access the personal information we hold about you.
• Request correction or deletion of your personal information.
• Withdraw your consent to our processing of your personal information at any time.

To exercise these rights, please contact us at the email address provided below.

Consent
By using our website, you consent to the collection and use of your personal information as described in this policy.

Security
We take reasonable measures to protect your personal information from unauthorised access, loss, or misuse.

Cookie Consent
We use cookies to enhance your experience on our website. Cookies are small data files stored on your device that help us understand how you use our site. Before placing any cookies on your browser, we will obtain your voluntary, specific, and informed consent via a cookie banner. You may choose to accept or reject cookies. You can also withdraw your consent at any time through your browser settings or by contacting us. We do not deploy third-party cookies until you give explicit consent. For more details, please see our Cookie Policy.

Data Breach Notification
In the event of a data breach that compromises your personal information, we will take all reasonable steps to notify you and the Information Regulator as soon as possible. We commit to communicating the nature of the breach, what information was affected, the possible consequences, and the measures we are taking to mitigate the impact. We aim to ensure transparency and protect your rights in accordance with POPIA.

Contact Us
If you have any questions or concerns about this privacy policy or our data practices, please contact us at: info@alayaherbalhealing.co.za

Cookie Policy
Last Updated: 13 August 2025

Introduction
This Cookie Policy explains how Alaya Herbal Healing uses cookies and similar tracking technologies on our website alayaherbalhealing.co.za. It describes what cookies are, how we use them, and your rights to control their use in accordance with South Africa’s Protection of Personal Information Act (POPIA).

What Are Cookies?
Cookies are small data files placed on your device (computer, tablet, or mobile) when you visit a website. They help us recognise your device, remember your preferences, and improve your experience on our Website.

Types of Cookies We Use
We use the following types of cookies :

• Essential Cookies: Necessary for the operation of our Website and cannot be switched off in our systems. They enable core functions like security, network management, and accessibility.
• Performance Cookies: Help us understand how visitors interact with our Website by collecting and reporting information anonymously.
• Functionality Cookies: Allow the Website to remember choices you make (such as language or region) to provide enhanced, personalised features.
• Advertising Cookies: Used to deliver relevant ads to you and measure the effectiveness of advertising campaigns.

How We Use Cookies
We use cookies to:

• Ensure the proper functioning of our Website
• Improve Website performance and usability
• Personalise content and ads
• Analyse website traffic and usage patterns

Your Consent and Control
Before placing any non-essential cookies on your device, we will request your voluntary, specific, and informed consent via a cookie banner or similar mechanism when you first visit our Website. You have the right to accept or reject cookies and can change or withdraw your consent at any time by adjusting your browser settings or contacting us. Please note that disabling certain cookies may affect how the Website functions or your experience on the Website.

Managing Cookies
Most browsers allow you to control or delete cookies through their settings. For detailed instructions, please consult your browser’s help section. You can also opt out of targeted advertising by visiting industry opt-out websites, such as the Network Advertising Initiative’s Opt-Out Tool.

Third-Party Cookies
We may allow third-party service providers to place cookies on your device to help us analyseWebsite usage, deliver relevant advertising, or improve services. These third parties are obligated to respect your privacy and comply with applicable data protection laws.

Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or applicable laws. We encourage you to review this policy periodically.

Contact Us
If you have any questions or concerns about our use of cookies or this policy, please contact us at: info@alayaherbalhealing.co.za